Get in Touch
We'd love to hear from you — and we support teams in every timezone.
Email Us
hello@shally.io
Sales, support, partnerships — we reply within one business day
Help Center
Guides & FAQs
Answers to the most common questions
Live Chat
Chat with us in-app
Use the chat bubble on any page
What can we help with?
Every topic reaches the same team at hello@shally.io — picking one just tags your subject line.
Company Information
For legal correspondence and official communications
Legal Entity
Shally is operated by Sumvaik Management Consulting Private Limited.
Legal Correspondence
Remote-first team, serving customers worldwide across all timezones.
Grievance Redressal
If something has gone wrong — a billing or refund dispute, a data-protection concern, or any complaint about the service — you can escalate it to our Grievance Officer. This is a formal channel, separate from day-to-day support.
Grievance Officer
[TO BE APPOINTED — replace before deploy]
[Designation — replace before deploy]
Phone
+91 95407 00075
By post
Grievance Officer, Sumvaik Management Consulting Private Limited, C-41, Basement, Nangal Dewat, Vasant Kunj, New Delhi 110070, India
Our commitment
- We acknowledge every grievance within 48 hours of receiving it.
- We resolve it within one month of receipt.
- Please include your workspace name and, for a billing grievance, the payment reference — it lets us resolve it far faster.
For billing, cancellation and refund questions, read the Cancellation & Refunds policy first — it explains what cancelling does and when a refund is due. For data-protection requests, see Your Privacy Choices.